Frequently Asked Questions Browse the information below to find immediate answers to frequently asked questions. At Emerson Process Management, we are committed to deliver the best customer care and satisfaction, which is why we put self help information at your fingertip. If you can't get what you need, please refer to the support page. Shipping and Delivery
+ What is standard delivery?
Standard shipping cost of $35 apply to all packages for maximum weight of up to 15kg. You will be pre-informed of any additional shipping costs if total weight exceeds 15kg.
+ Is faster delivery available?
If you need an item sooner than standard shipping allows, the Rosemount Quick Ship and Repair Centre based in Melbourne offers 5 day Standard Priority and 48 hour Express Priority for a select product offering. Please visit the Rosemount Quick Ship and Repair Centre or contact Customer Care at 1300 55 3051 to learn more.
+ Can you ship to addresses outside Australia?
We do not ship to addresses outside Australia from this Online Store. To order outside Australia contact Customer Care at 1300 55 3051

Changing or Canceling an Order

+ Can I change an order once it has been placed?
Yes, orders can be modified or canceled after you have received the order confirmation email. Fees may be incurred depending on the situation. Orders cannot be changed once they have shipped. Please contact Customer Care for assistance at 1300 55 3051, or use the link provided in your order confirmation email.

Returns and Exchanges

+ How can I return or exchange an item?
Please visit our Return Materials Authorization site and contact Customer Care for assistance at 1300 55 3051.

Payment and Pricing

+ What forms of payment do you accept?
We accept purchase orders online for approved customers. For any questions or help, please contact Customer Care at 1300 55 3051. Please see Flexible Payments Options Page for PO Handling.

Product Support

+ Where can I find an answer to my product-related question?
To speak with a technical service representative, please Live Chat with us or call 1300 55 3051. Live Chat is available on this site during select service hours. If a Live Chat operator is available, a Live Chat icon will display on the right sidebar. Specification sheets are also provided on each product page. For a general list of Rosemount Documentation and Drawings, please Click here.

General Questions

+ Why can’t I find the product I’m looking for?
Our online store currently offers a selection of the most commonly ordered Rosemount products and parts. Additional products will be added on a regular basis, so please check back if you don’t see the product you are looking for. To place an order for a product you don’t see in our store, please call 1300 55 3051 or submit a Request A Quote.
+ How do I request a quote?
To request a quote for a product you don’t see in our store, please call 1300 55 3051 or submit a Request A Quote.
 
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